We are the Tay Letting Ltd and this data protection notice gives detailed information as to when and why we collected personal information from you, how we keep it secure and how we use it. We refer to ourselves within this notice as ‘we’ or ‘us’.
1. HOW WE COLLECTED YOUR PERSONAL INFORMATION
We collected information when you interacted with us including when you visited our websites, signed up for our emails, whether online, in person or over the phone.
2. WHAT PERSONAL INFORMATION WE COLLECTED
We collected information that was necessary to perform the services you have requested or that was otherwise necessary for us to operate our business.
We collected the following information from you:
Information obtained directly from you (for example, in person, over the phone, by post, or when you interact with us online:
Where relevant we may have also collected:
We may also obtain information available from other external sources about you and combine it with information we hold about you. This will only be done if this information is publicly available (for example on Companies House or the land registry) or if you have given permission to a third party to share this information.
Our website uses Google Analytics and Google Ads to track user behaviour when spending time on this site and for remarketing purposes to serve ads online to previous visitors.
You can opt out of being served ads by re-configuring your Google Ad Settings or by visiting the Network Advertising Initiative opt out page.
The information we collect from you enables us to:
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site.
We may also send electronic marketing communications to you directly (if we have your consent to do so). You can opt out of receiving such marketing communications at any time.
3. WHY WE COLLECT YOUR PERSONAL INFORMATION AND HOW WE USE IT
We use the information we hold about you for a number of purposes including to provide information you have asked for, to provide a service (or goods) you have requested from us.
Below we describe how and why we use this information and how long we retain it.
We may use your information in the following ways:
When we have a legal obligation to do so
In appropriate circumstances we shall use your information to fulfil our legal obligations which may include:
When it is in our legitimate interest to do so
We use your information, where it is in our legitimate interest to do so, to:
How long we retain your personal information for
We keep your personal information as long as necessary for the legal purposes set out above.
4. HOW WE SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES
The Tay Letting Ltd will not share, sell or otherwise make available your personal information to third parties without your express prior permission.
We shall share your data with third parties who are performing services on our behalf, in order to comply with our legal obligations (for example fraud protection) or in order to enforce our rights, property or the safety of the Tay Letting Ltd
We may share your personal information with the following organisations:
If we have your permission, or it is otherwise made expressly clear in advance, we may share your personal information with:
If we are required to do so by law (for example under money laundering or charity law legislation, or under a court order) we may share your personal information with the police, other law enforcement or regulatory bodies or a government authority investigating unlawful activities.
5. YOUR DATA PROTECTION RIGHTS
You have certain rights under data protection laws in relation to the personal information we hold and are using about you. To exercise your rights, please use the contact details provided under the ‘Contact Us about your personal information’ section below.
Your rights include asking for a copy of the information we hold about you, having any inaccurate information we hold about you corrected, or to request that we stop using your personal information in a particular way. Your data protection rights are summarised under the tab immediately below.
You have the following rights under data protection laws in relation to your personal data, these rights include:
To exercise your rights, please use our contact details below.
We may request additional information so that we can verify your identity (and to ensure your personal information is not disclosed to any person who has no right to receive it). This may include:
We may contact you to ask you for further information in relation to your request to help us enact your rights in accordance with the law.
We try to respond to all legitimate requests within one month. However, occasionally it may take us longer than a month if your request is particularly complicated or you have made a number of requests. In such circumstances, we will notify you.
6. SECURITY OF YOUR PERSONAL DATA
The Tay Letting Ltd is committed to keeping your data secure. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access and use.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Data Protection Notice. This is done in a number of different way including:
In all such cases we shall ensure that any transfer of your information is compliant with data protection law.
However, please note that the transmission of data via the Internet is not completely secure. Your communications may be routed through a number of countries before being delivered. We cannot guarantee the security of any data transmitted to our Websites, however, once we have received your data, we will use adequate security procedures to prevent unauthorised access.
7. OUR DATA PROTECTION REGISTRATIONS
The Tay Letting Ltd has registered with Information Commissioner’s Office. These registrations are in the name of the of the Tay Letting Limited (registration number SC363881) and Tay Letting East Limited (registration number SC582568).
8. CHANGES TO THIS DATA PROTECTION NOTICE
We keep this data protection notice under review and will let you know about any changes made to it by email or another suitable method of communication. The latest version of this notice will always appear on this page.
9. CONTACT US ABOUT YOUR PERSONAL DATA
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If you would like more information or would like to raise any queries, exercise your rights or make a complaint relation to our use of your personal information, you may contact our Data Protection Officer using the following details:
Tay Letting Limited
8 Eagle Street
Glasgow G4 9XA